Frequently Asked Questions

GENERAL

“Guest” is defined as a spouse, significant other, or other adult family member or friend. TriNet will pay complimentary airfare and lodging for only one guest to attend President’s Club with each eligible TriNet attendee. Colleagues are solely responsible for all additional travel costs and expenses related to their invitation or inclusion of any additional person.

For any attendee desiring to bring a Guest who is also a TriNet employee, additional Guest qualifications will apply: (a)  the TriNet employee Guest must use their own available Paid Time Off (PTO), and (b) the TriNet employee Guest must be approved by both their manager and People Business Partner (PBP) to ensure the colleague is in good standing. Additionally, a proposed Guest employed in the TriNet Sales organization must have successfully completed their initial onboarding/training period before commencement of the trip. If a proposed Guest is in a role at TriNet that is eligible to participate in and receive President’s Club recognition, but does not independently achieve President’s Club, their attendance as a Guest must be approved by TriNet’s Executive Sales Team. Finally, in the event two qualifying attendees both achieve President’s Club in their respective roles and wish the other to be their selected guest, no additional guests for either qualifying attendee are allowed. 

Guests, immediate family members, and caretakers are invited to attend a number of events, please click here for detailed information.

The hotel does not offer any children's program at this time. If you require childcare service, the hotel recommends the two companies below. Please contact them directly to schedule childcare:
ChildCare Kaua’i
Lorna | 808-720-0711

Shell Keiki Care
Michelle | 808-631-6882

Please note:  Attendee is responsible for all child expenses, including all air, hotel, meals (not included), and activities.

General attire for the program is resort casual, (i.e., comfortable clothing and walking shoes, shorts, sundresses, etc.).  Click here for more details on recommended attire.  Following are a few suggestions for clothing:

Day

Hat, Reef Safe Sunscreen and Comfortable Walking Shoes

Activities

Please refer to your chosen activity descriptions for clothing suggestions

Night

Light Sweater or Wrap

Dinner Events

Summit/Top Ten Dinner – Resort Elegant – Dress Pants or Dress Shorts, Collared Shirts or Dressy Tops, Dresses, Skirts, Light Jacket, Sweater or Wrap 
 
Welcome Reception, Business Meeting  – Polo Style Shirts/Button Up tops, Nice Shorts.  Skorts, Skirts, Sundresses, Nice Shorts and Tops.  Light Jacket, Sweater or Wrap.  (Flat or Low-Heeled Shoes Recommended at the Welcome Reception as we will be Sand).
 
Farewell Party - Resort Casual – Dressy Jeans or Dress Pants, Collared Shirts or Dressy Tops,   Dresses,   Skirts, Light Jacket, Sweater or Wrap
Please reach out to the Event Team for assistance with dinner reservations or recommendations.  Please click here for a listing of recommended restaurants to assist you.

Please note, your credit card you submitted during registration will be charged in full at time of registration. Refunds for activity changes are available until the Activity change deadline on Friday, March 21. No refund for Non-Hosted activities after Friday, March 21.

TRAVELS & EXPENSES

No, when you register you will be asked for your flight information. During registration you will also be asked for you and your guest's personal information, including legal name, gender, and date of birth. This information is required by TSA for booking airfare and must match your legal identification. The Event Team will email you an itinerary for you to approve within 3 business days. Once approved, e-tickets will be issued and sent via email. Any non-program related changes to your approved flights are at your own expense.
During the President's Club 2024 event, ground transportation to and from the hotel will be covered by TriNet on main Arrival Day (April 28) and main Departure Day (May 2/May4).  All meals will be provided for you during the President's Club 2024 event dates.  Meals on main arrival day prior to hotel arrival and on main departure day, post hotel departure are allowable expenses.  All other expenses will be out of pocket. 
You may expense 2 regular baggage fees per person. Overweight bags/additional luggage will be at your own expense.
Yes. Please use your best judgment and follow corporate policies for evaluating the most cost-effective travel options to the airport.  Transportation to/from the airport in Kaua'i will be provided if you are traveling on main program dates. 
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HOTEL

If you would like to extend your stay at your own expense at the Grand Hyatt Kaua'i Resort & Spa, before or after the group stay, please contact the Event Team.  The TriNet discount group rate is available three nights pre & post-program. Rooms are subject to availability and are on a first-come, first-served basis.  If you must change or cancel your pre or post-stay, please notify the Event Team by Friday, March 21 to avoid a cancellation penalty. Work with your manager to obtain approval for any time off.

Yes.  As a standard hotel check-in procedure, the Grand Hyatt Kaua'i Resort & Spa will need a (non-TriNet) personal credit/debit card from all guests. This card will be pre-authorized for a full deposit of $75.00 USD per night for your entire stay to guarantee your incidental charges such as in-room mini-bar, movies, telephone charges, laundry, etc. Upon check-out, you are responsible for settling your own account. If you do not have a credit/debit card, please contact the Event Team before traveling to President's Club.
Yes, basic internet access is available in each guest room and is included with your stay. 
You can reserve an additional room at the Grand Hyatt Kaua’i Resort & Spa at your own cost, based on availability. Please indicate your request on the hotel page of the registration process or contact the Event Team directly for assistance.
Avis Rental agency is on property for daily rental car. The desk is open from 8:00 AM – 12:00 PM daily.

Click here for information on World of Hyatt Loyalty Program. Membership carries exclusive benefits: you can save more with Member Rates and other great offers so you can tap into a wider array of options as you craft your journey.

FOR NON-EMERGENCY HEALTHY ISSUES

Notify the TriNet President's Club Event Team at +1 415-501-9131.

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IF I NEED TO REPORT A POLICY VIOLATION

Yes, all TriNet policies apply to every colleague at all times, including at President’s Club.  Policies you should keep in mind at all times during President’s Club include, among others, the following: 

  • Business Ethics and Code of Conduct Policy.
  • Policy Against Harassment and Discrimination, and
  • Drug and Alcohol/Substance Abuse Policy.

If you suspect or know of a violation of TriNet policy, you should:

When you contact the Ethics Hotline and Portal, whether by phone or online, a web-based form will document the information you provide. This completed form will be sent to TriNet to ensure that the individuals with the appropriate expertise can effectively respond to the question or concern. TriNet takes this process and the confidential nature of your submission very seriously. At the time you utilize the Hotline or Portal you will receive instructions from the Hotline or Portal on how to check back in and receive status updates regarding your submission.
 

If misconduct is alleged and any material factual issues exist, an investigation is necessary to help TriNet better understand what happened so that in the event any improper conduct occurred, it can be properly addressed. In an investigation, we gather relevant information about the alleged misconduct and the individuals and circumstances involved, analyze the information, resolve conflicts in the information, make findings as to what likely occurred and, in the event any of the allegations are substantiated, report the findings to the appropriate decision-makers so that determinations about corrective action can be made and then acted on.

While an investigation is underway, interim measures may be taken to ensure problems do not arise or continue during the investigation.

If no investigation is necessary because the relevant facts are undisputed, the appropriate decision-makers will be notified and will make determinations about corrective action, if any is warranted, and any corrective action decided upon will be implemented as soon as possible.

Issues are generally investigated by either the Business Conduct & Ethics (“BC&E”) team in the Legal department or by the Human Resources department. 

BC&E will generally investigate complaints alleging violation of the following:

  •  TriNet's Business Ethics and Code of Conduct Policy; 
  • TriNet's policies related to corporate responsibility and insider trading; 
  • TriNet's policies on expenses, travel and signature authority as they relate to fraud or other ethical impropriety; 
  • TriNet's policies supporting equal employment opportunity, including those prohibiting discrimination, harassment, and retaliation; and 
  • Potential violations of federal, state, or local law.

BC&E may ask for help from HR, Internal Audit, or other teams with the investigation or aspects of the investigative effort as warranted – and in some instances may ask an outside investigator to conduct the investigation. In such circumstances, BC&E shall retain ultimate responsibility for the investigation, unless circumstances dictate otherwise.

Human Resources will generally conduct all other investigations. 
Other Teams and Departments, such as Privacy or InfoSec, may need to investigate complaints or concerns that implicate colleague conduct relating to privacy or information security.

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