Travel Information  

Air Information
Once you have booked your air, please provide during your registration process or return and modify your registration record with the information.

Roundtrip airport transportation is provided and will be arrange based on your flight information provided.

Time Zone 
Riviera Maya is on the Eastern Standard Time Zone.  The Eastern Time Zone (ET) is an area 5 hours behind Greenwich Mean Time (GMT-5) during the winter months (referred to as Eastern Standard Time or EST) and 4 hours behind Greenwich Mean Time (GMT-4) during the summer months (referred to as Eastern Daylight Time or EDT).  For example, when it is 9:00am in Riviera Maya, it will be 2:00pm in London, England during the event.

Travel Documents 
Please make sure that you have the proper documents to enter Mexico. All travelers are required to present passports that are valid during their travel dates and US Citizens are required to have at least six months beyond your planned date of departure regardless of age. All airlines flying to Mexico will provide you with a Tourist Card and instructions. Keep a copy of your Tourist Card in a safe place as you will need this document upon departure from Mexico.  Please click here for information on your Passport and/or Visa requirements for Mexico travel.

Arriving in Mexico 
Upon arrival at the Cancun International Airport (CUN), you will pass through Immigration and present the Mexican immigration agent with your passport. You will then claim your luggage and proceed through customs to declare any goods. Once through immigration, please head straight outside of the baggage area and look for a greeter with a Cobalt Company KickOff sign. They will escort you to the shuttle that will take you to the hotel.  Please be sure to head all the way outside and ignore the Timeshare or Taxi desks inside the building.

The unit of currency in Mexico is the peso. An American Dollar is equivalent to about 20 Mexican Pesos, depending on the fluctuations of the market, while the Euro is equivalent to about 21 Mexican Pesos.  Although most businesses will accept foreign currency, especially U.S. dollars, using pesos is often best. Credit cards are also widely accepted with Visa, MasterCard and American Express being the most popular. For current exchange rates, please click here.

Electric Current 
110 Volts, 60 Cycles AC, same as in United States and Canada.  In Mexico the power plugs and sockets are of type A and B.  For Mexico there are two associated plug types, types A and B. Plug type A is the plug which has two flat parallel pins and plug type B is the plug which has two flat parallel pins and a grounding pin. Mexico operates on a 127V supply voltage and 60Hz.

In an effort to preserve the beautiful coral reefs, only Biodegradable Sunscreen can be used if you visit anywhere in the Riviera Maya, including Cancun, Playa del Carmen and Cozumel.

Telephone Calls 
Mexico has a modern telecommunications network. Long distance calls can be placed from any telephone. 

  • To call a number from Mexico, dial 00 + (country code) + area code and phone number

Cellular Phones 
Most cell phone plans will incur roaming charges in Mexico. Please check with your individual provider about international calling and data plans. Please note, international roaming fees can be quite costly, so we highly recommend researching the fees in advance! Using apps like Skype and WhatsApp will allow you to make calls over a Wi-Fi connection without using your data plan.

Packing Tips 
Do not pack any valuable items in luggage you plan to check. Your photo ID and passport, travel documents, tickets, cash, jewelry, medications, etc. should always be kept with you in a carry-on bag. Please do not pack any nail files, pocketknives, other sharp objects or liquids in your carry-on bags. The hotel rooms include a hair dryer and in-room safe. Cots and compact cribs are available upon request. 

Cancun, Mexico is a tropical climate, with average high temperatures in the high 80°s and low temperatures in the 70°s. While there are no guarantees regarding rain, the rainy season lasts May through October, while the dry season is November through April. Overall, expect remarkably mild and pleasant days with mild evenings. Click here for the current Riviera Maya weather.  All temperatures are in Fahrenheit.

Dress Code
General attire for the program is resort casual, (i.e., comfortable clothing and walking shoes, shorts, sundresses, etc.), Please note the restaurants on property have a dress code for indoor dining. For our Dine Around evening, “Resort Elegant” is strictly enforced by the hotel. Following are a few suggestions for clothing:


Activity - Recommended for swim shorts/suits and t-shirt or cover-up.
Business meeting - Shorts, Polo/Short-Sleeved Shirt, Dresses, Skirts/Capris & Tops


Light Sweater or Wrap

Dinner Events

Welcome Reception – Resort Casual – Comfortable Clothing, Shorts & Sundresses
Dine Around – Resort Elegant – Collared Shirts & Long Pants, Dresses, Skirts/Capris & Tops, No Flip Flops
Farewell Night – Resort Elegant – Collared Shirts & Long Pants, Dresses, Skirts/Capris & Tops, No Flip Flops