Frequently Asked Questions
1. What if I want to extend my stay in Mexico?
If you would like to extend your stay at your own expense at Secrets Maroma Beach, before or after the group stay, please contact the President's Club Registration Team. The Vensure discount group rate is available three nights pre- & post-program. Rooms are subject to availability and are on a first-come, first-served basis. If you must change or cancel your pre or post stay, please notify the President's Club Registration Team at least 30 days prior to your check-in date to avoid a cancellation penalty.
If you are interested in extending your stay elsewhere in Mexico, Evolutionary Events is available to assist in coordinating custom tours and excursions. Please contact the President's Club Registration Team for more information.
2. Can I bring a guest to Vensure President’s Club?
Yes, you can bring a guest to Vensure President's Club.
3. Can I bring my children to Vensure President’s Club?
Secrets Maroma Beach is an adult only hotel and admission to individuals under 18 years will not be granted, no exceptions.
4. What if I want to reserve an additional room?
You can reserve an additional room at Secreta Maroma Beach at your own cost, based on availability. Please indicate your request on the hotel page of the registration process or contact the President's Club Registration Team directly for assistance.
5. Do I book my own airfare?
No, when you register you will be asked for your flight information. The President's Club Registration Team will email you an itinerary for you to approve. All flight reservations must go through the President's Club Registration Team. Once approved, e-tickets will be issued and sent via email. Any non-program related changes to your approved flights are at your own expense.
6. What attire is appropriate?
General attire for the program is resort casual, (i.e., comfortable clothing and walking shoes, shorts, sundresses, etc.),
Hat, Biodegradable Sunscreen and Comfortable Walking Shoes
Please reference your chosen activity descriptions for clothing suggestions
Light Sweater or Wrap
Welcome Reception – Resort Casual – Comfortable Clothing, Shorts & Sundresses
Dine Around – Resort Elegant – Collared Shirts & Long Pants, Dresses, Skirts/Capris & Tops, No Flip Flops
Awards Night – Cocktail Attire – Sport Coat & Slacks or Suit, Cocktail Dress or Dressy Skirts & Tops
7. Do I need a credit/debit card for my incidental charges at Secrets Maroma Beach?
Yes. As a standard hotel check-in procedure, Secrets Maroma Beach will collect a debit/credit card from all guests. This card will be authorized for $100 a day to guarantee your incidental charges. Upon check-out, you are responsible for settling your own account. If you do not have a credit/debit card, please contact the President's Club Registration Team before traveling to President's Club.
8. What can I expense?
During the President's Club event, ground transportation at Cancún International Airport to and from the hotel will be covered by Vensure, meals will be provided for you during the President's Club event dates. Meals on main arrival day prior to hotel arrival and on main departure day, post hotel departure are allowable expenses. All other expenses will be out of pocket.
9. Can I expense baggage fees?
You may expense 2 regular baggage fees per person. Overweight bags/additional luggage will be at your own expense.
10. Can I expense my travel to/from my home and my originating airport (including airport parking)?
Yes. Please use your best judgment and follow corporate policies for evaluating the most cost-effective travel options to the airport. Transportation to/from the airport in Mexico will be provided if you are traveling on main program dates.
11. Will I be able to use my electrical appliances in the hotel?
Yes. Mexico relies on a 110-volt electrical current which is compatible to the standard US electrical plugs.
12. Will my cellular phone work in Mexico?
U.S. cell phone plans will incur roaming charges in Mexico. Please check with your individual provider about international calling and data plans. Please note, international roaming fees can be quite costly, so we highly recommend researching the fees in advance! Using apps like Skype and WhatsApp will allow you to make calls over a Wi-Fi connection without using your data plan.
13. Does the hotel have internet?
Yes, basic internet access is available in each guest room and is included with your stay.
14. Is there a rental car company at the hotel?
No, car rental companies are available at the Cancún International Airport (CUN).